Shipping and Payment Policies
Shipping Policy
Shipping Methods and Costs
Shipping charges will appear in the invoice summary. To maintain competitive pricing for our products, shipping costs are not included in the product prices. We collaborate with leading shipping providers to secure the most favorable rates for our customers. Please be aware that we are unable to utilize a customer’s shipping account number.
We partner with FedEx to provide a variety of shipping options, including:
- Overnight
- Economy
- Ground
- 2-Day
Unless otherwise specified, our default method for orders within the USA is Fed-Ex Ground.
Order Processing and Delivery Times
For products manufactured at our USA facility, most orders are dispatched within 8 business days from the date of the order. The actual delivery time may vary based on the destination and the selected shipping method (e.g., Ground, 2-Day, Overnight). The estimated delivery times below are based on the combination of the 8-day processing window plus time spent in transit.
Estimated Delivery Times for Each Shipping Method (USA):
- Ground: 15 business days from the date the order is placed
- 2-Day: 10 business days from the date the order is placed
- Overnight: 9 business days from the date the order is placed
Please refer to your sales order documentation for the confirmed shipping dates and methods.
Tracking Information
Customers will receive an email notification sent to the designated shipping contact on the day the order is shipped. This email will contain the tracking number for their shipment.
Payment Policy
Accepted Payment Methods
We accept all major credit cards for transactions up to $10,000, ACH, wire transfers, and checks. Our standard terms are Net 30, which are subject to credit approval. A purchase order is required for clients who are already established on Net 30.
- For Net 30 terms, download our credit application form and submit the completed form to [email protected]
- To pay by credit card, download our credit card authorization form and submit the completed form to [email protected]
Payment Security
METER Group is committed to upholding established data security standards to mitigate the risk of fraud.
Billing Information
An accounts payable contact is required for all sales orders. Upon shipment of an order, an invoice will be generated and sent to this designated contact.
Currency
All orders are processed in US dollars (for METER Group in Pullman, Washington) and Euros (for METER Group in Munich, Germany).
Taxes
METER will apply local, state, and federal taxes unless a valid tax-exempt certificate is provided.
Special Invoicing Requirements
Please reach out to our sales department if your organization has specific invoicing requirements, such as an invoicing portal. Please be aware that the set up of the portal may lead to delays in order placement.
Customer Documentation Requirements
Vendor Forms
METER will complete the requested vendor registration forms upon request for orders. Please note that non-standard forms requiring additional resources may result in delays in shipment. The processing of these non-standard forms can be expedited for a fee of $100.
International Shipping Documentation
Any documentation required beyond a commercial invoice or USMCA (for example, a Certificate of Origin) will result in a $100 fee per document.